Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@bulbsquare.

Order & Product

Sure. We can customize the product according to your need. Just contact us with your needs.  You can send us message to the chat app on the bottom right, email us at, with detailed information like product name or code, and what customization you want to make. It may have extra fee. Just contact us!

We can (include but not limited to):

A. Extend wire length.

B. Add plug with extra chord.

C. Change the color of mounted base.

D. Change the style of light bulb fixture. 

Please find this page here 

Tracking prefix are WSEUS, SF, AG, CY, and LY.

  • You can translate the tracking information into English by pressing the Translate box on the right bottom of the information frame. 
  • If you want more details for the courier, please contact us at

UPS Tracking

The tracking will not have any update until it arrives at the UPS's warehouse. It usually takes 28 - 40 days for the next update. 

If you want more details, please contact us at 

3 Colors Changeable, including white light(6000K), warm light(3000K), neutral light(4000K), and three color temperature dimming, to meet your needs at different times. A regular switch can change the color by turning it on/off.



Not only can the brightness be dimmed, but also the color temperature with remote control. Each adjustment can adjust about 8% of the brightness. And the color temperature can be adjusted from warm(3000K) to white light (6000K).

How to Install a Pendant Light

Simple Steps to Mount Your Pendant Light

Transforming your room's ambiance is a breeze with our elegant pendant lights. Here’s a simplified guide to help you install your new light fixture safely and accurately:

1. Preparatory Phase:

Turn off the electricity at the main circuit to ensure a safe working environment. Have the following items on hand: a screwdriver, wire stripper, ladder, and your pendant light fixture.

2. Uninstalling Previous Fixture:

Remove any existing light fixture cautiously. Detach the wires by unscrewing the wire nuts and separating the wire connections.

3. Piecing Together Your Pendant Light:

Adhere to the provided manual to assemble your new pendant light fixture. If a mounting bracket is included, affix it to the electrical box using screws.

4. Wire Connection:

Align the wires based on color: white to white for neutral, black to black for hot, and green or bare to the grounding screw or green wire. For the international version, the hot wire is usually brown or red, and the neutral wire is blue.Secure the connections using wire nuts. 

5. Fixture Attachment:

Delicately lift the pendant light, ensuring the canopy covers the electrical box. Fasten the canopy to the mounting bracket using screws.

6. Adjustments and Verification:

Modify the cord or chain length to attain your desired hanging height. Re-energize the circuit and turn on the light to confirm it operates correctly.

7. Handy Tips:

Having a helper can be invaluable, especially when handling the ladder or holding the fixture. Remember, safety is paramount—ensure the power is off before you begin the installation.

8. Visual Guide:

For a quick reference, view the general instruction image below:

General Instructions for Pendant


You can pay with credit card or debit card without a PayPal account. When checking out, you can click Pay with PayPal. On the PayPal page, click Pay with Credit or Debit Card. You can pay in the store without a PayPal account and using your credit or debit card.




No worries. This was the tracking of the final courier. Since the package was sent by a fast ship, there won't be any update on the tracking after it is sent out. Once it is scanned by UPS, the tracking will be active again and start to deliver. If you want to get more information about the package, feel free to contact us .

How to Submit a Claim Request with Green Shipping Protection

To submit a claim request with Green Shipping Protection, customers have several options for accessing the Seel Resolution Center:

  1. Via Tracking Page in Store:

    • Locate the protected order.
    • Click on the section labeled "Report an issue."
    • Customers will be redirected to the Seel Resolution Center.
  2. Via Policy Confirmation Email Sent by Seel:

    • A direct link to the Seel Resolution Center is embedded within the confirmation email.
  3. Direct Access:

    • Visit to directly access the Resolution Center. Customers will need to manually enter their email address and Green Shipping Protection policy ID (or order ID) to log in before filing a claim.

Steps to Submit a Claim

To submit a claim with Green Shipping Protection, follow these steps:

  1. Log into the Seel Resolution Center:

    • If accessed via the tracking page or confirmation email, login information will be automatically populated. If visiting directly, manual entry of information is required.
  2. After Logging In, Select the Issue Type:

    • For Delays: Follow the specific process for submitting a claim related to shipment delays.

    • For Damage: To file a claim for damage, upload photos as proof of damage. 

      Consult the help article for guidance on what to upload. Additional comments or notes can be added if necessary.

    • For Loss: Upload any supporting documents you have and leave notes or comments as needed.

Required Supporting Documents

  • For Damage Claims:

    • Clear photos of the carrier packaging and product package (if applicable).
    • Clear photos showing how the items are damaged.
    • Example scenarios:
      Damaged carrier packaging 

      Product packaging with leaked liquids
    • The payout amount is determined based on the evaluation of the damage's impact on usability, up to 100% of the purchased value. Damage to packaging without affecting the item(s) inside and pre-shipment defects are not covered.
  • For Loss Claims:

    1. If a shipment is marked as "lost" or hasn't shown a "delivery" scan within 30 days (domestic) or 60 days (international), no additional proof is required.
    2. If a "delivery" scan is shown but the package was not received, customers are encouraged to check their surroundings first. If still not found, one of the following may be required: police report, security footage, carrier letter, or written documentation from an authority detailing the incident.
    3. For scenario 2, if this is the first occurrences, Seel may compensate without requiring supporting documents. For repeated incidents, documentation will be mandatory.
  • For Delay Claims:

    • No supporting documents are required. Claims will be automatically judged based on the package's tracking information.

Payout Options

Seel offers four payout options:

  • PayPal: Supports multi-currency transfers with instant fund arrival upon claim approval.
  • Venmo: Supports USD transfers with instant fund arrival upon claim approval.
  • Direct Deposit: Supports USD transfers via ACH to a US bank account, with a 1-3 business day processing time. This option is only available for transactions in USD.
  • Tremendous: Offers payouts in the form of a virtual Visa card.

Customers can select their preferred payout option in the last step of claim submission.