Shipping policy

BulbSquare Shipping Policy

1. Order Processing and Shipping Time

  • Order Processing Time: All orders are processed within 3-10 business days (Monday-Friday, excluding holidays).
  • Shipping Time: Delivery time varies based on the product and the customer’s location. The estimated delivery time will be displayed at checkout.
  • Faster Shipping: If you require faster delivery within 6-9 business days, please contact us at support@bulbsquare.com before placing your order.

2. Shipping Fees

  • Standard shipping is free for destinations we serve. Optional expedited delivery may carry an additional charge. Contact support@bulbsquare.com before ordering to confirm availability and the extra cost.

3. Shipping Methods

  • Shipping methods are determined based on the specific product and delivery location. We use the most suitable option, including sea freight and air freight, to ensure timely and safe delivery.
  • The shipping method is automatically selected to match the product’s size, weight, and delivery time requirements.

4. Shipping Regions

  • We deliver worldwide, including the following regions:
    • United States
    • United Kingdom
    • Canada
    • Australia
    • Europe
    • United Arab Emirates
  • For countries not listed above, please contact us at support@bulbsquare.com to confirm shipping availability.

5. Shipment Confirmation and Order Tracking

Your shipment email contains the tracking details. During international transit, a final-mile tracking number may show no new scans until the local courier receives and scans the parcel. If you need a shipment update, contact support@bulbsquare.com with your order number.

6. Customs, Duties, and Taxes

  • BulbSquare is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (including tariffs and taxes) are the customer’s responsibility.
  • In most cases, duties and taxes will not be applied.

7. Damages

  • If you receive a damaged order, please contact us immediately at support@bulbsquare.com.
  • Please save all packaging materials and damaged goods before filing a claim to ensure a smooth resolution.

8. Returns Policy

  • Please refer to our Return & Refund Policy for detailed instructions on returning your order or requesting a refund.

9. Contact Information

For any questions or concerns regarding your shipment, please contact us: