Widerrufsrecht

If the product has been shipped, it cannot be canceled (canceled during transit), but we will accept returns. For specific circumstances need to consult customer service. A return fee may apply. If you are not satisfied with your purchase, please use our cancellation and return policies.

If you encounter problems not listed below, please email support@Bulbsquare.com with an explanation and photos detailing your request.

Cancellation Policy

Once a product has been paid for and shipped, it cannot be canceled. Contact our customer service to cancel your order before it has been shipped.

A processing fee of 2% of the order amount will be charged if the product has left the warehouse.

We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).

Returns

We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged, and in the original package. Order with free shipping also contains a related shipping fee and it is also not refundable. 
We cannot accept exchange or return after your order has been shipped.

Specific Return Policy

Additional Shipping Fee Policy

We offer additional shipping options in our store, allowing customers to opt for expedited shipping at an extra cost. When chosen, we will arrange for the corresponding logistics to deliver your items faster. However, if you choose to return the product for a refund after receiving it, please note that the additional shipping fee will not be refunded. This fee covers the use of expedited services, which are incurred even when a return is initiated.

Additional Non-Returnable Items

• Clearance items
• Gift cards
• Personalized items
• Items you have already assembled
• Items marked “Non-Returnable” on the sale page

Return a DOA (dead on arrival) item.

We advise you to inspect the package upon receipt. We will not be responsible for the cost or loss of any subsequent actions such as additional shipping costs, handling costs, installation costs, etc.

If the item arrived broken, please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee.

For high-value items, we may ask you to return it. Please include all accessories like cables, chargers, batteries in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All return shipping fees will be covered by the buyer.

60 days conditional return 
If you are unsatisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees. If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.

After 60 days from delivered
We will not accept requests for a refund or a replacement after 60 days from delivery.
Please contact our customer service representatives for more information.

Defective, Damaged, Mis-shipped, Lost Items:
1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged, or mis-shipped item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund.
2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

Returning the defective item to BulbSquare:
Please contact us before returning a defective item to receive the return shipping address and other instructions. BulbSquare will not be responsible for returned item(s) without notifying us in advance.

Please keep the following in mind:
1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
6. We can arrange a refund or a replacement of the product after receiving the defective item;
7. Please place a note inside the return package by including the following details (this will accelerate your return request):
8. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

What we need:

1. Your order number.
2. The product ID or name and the quantity.
3. A brief description of the problem that occurred with this product.

 

Please Note:
1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). 
2. Please send the item back to the return address as soon as possible and then send us the tracking number. 
3. Items received unused, undamaged, and in the original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
4. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.

Any purchase on BulbSquare.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above. BulbSquare reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help center.