How to file a claim with Seel Green Shipping Protection

How to Submit a Claim Request with Green Shipping Protection

To submit a claim request with Green Shipping Protection, customers have several options for accessing the Seel Resolution Center:

  1. Via Tracking Page in Store: Here

    • Locate the protected order.
    • Click on the section labeled "Report an issue."
    • Customers will be redirected to the Seel Resolution Center.
  2. Via Policy Confirmation Email Sent by Seel:

    • A direct link to the Seel Resolution Center is embedded within the confirmation email.
  3. Direct Access:

    • Visit to directly access the Resolution Center. Customers will need to manually enter their email address and Green Shipping Protection policy ID (or order ID) to log in before filing a claim.

Steps to Submit a Claim

To submit a claim with Green Shipping Protection, follow these steps:

  1. Log into the Seel Resolution Center:

    • If accessed via the tracking page or confirmation email, login information will be automatically populated. If visiting directly, manual entry of information is required.
  2. After Logging In, Select the Issue Type:

    • For Delays: Follow the specific process for submitting a claim related to shipment delays.

    • For Damage: To file a claim for damage, upload photos as proof of damage. 

      Consult the help article for guidance on what to upload. Additional comments or notes can be added if necessary.

    • For Loss: Upload any supporting documents you have and leave notes or comments as needed.

Required Supporting Documents

  • For Damage Claims:

    • Clear photos of the carrier packaging and product package (if applicable).
    • Clear photos showing how the items are damaged.
    • Example scenarios:
      Damaged carrier packaging 

      Product packaging with leaked liquids
    • The payout amount is determined based on the evaluation of the damage's impact on usability, up to 100% of the purchased value. Damage to packaging without affecting the item(s) inside and pre-shipment defects are not covered.
  • For Loss Claims:

    1. If a shipment is marked as "lost" or hasn't shown a "delivery" scan within 30 days (domestic) or 60 days (international), no additional proof is required.
    2. If a "delivery" scan is shown but the package was not received, customers are encouraged to check their surroundings first. If still not found, one of the following may be required: police report, security footage, carrier letter, or written documentation from an authority detailing the incident.
    3. For scenario 2, if this is the first occurrences, Seel may compensate without requiring supporting documents. For repeated incidents, documentation will be mandatory.
  • For Delay Claims:

    • No supporting documents are required. Claims will be automatically judged based on the package's tracking information.

Payout Options

Seel offers four payout options:

  • PayPal: Supports multi-currency transfers with instant fund arrival upon claim approval.
  • Venmo: Supports USD transfers with instant fund arrival upon claim approval.
  • Direct Deposit: Supports USD transfers via ACH to a US bank account, with a 1-3 business day processing time. This option is only available for transactions in USD.
  • Tremendous: Offers payouts in the form of a virtual Visa card.

Customers can select their preferred payout option in the last step of claim submission.